FAQ's
Orders & Shipping
Q: Where do you ship to?
A: We offer FREE worldwide shipping to most countries.
Q: How long does shipping take?
A: Delivery times vary depending on location:
Standard Shipping: 5–10 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. Please check your spam folder or contact us if you haven't received it.
Q: Do you offer free shipping?
A: Yes! We offer FREE worldwide shipping on all orders.
Product & Materials
Q: What materials are used in your jewelry?
A: Our pieces are crafted from premium 316L stainless steel, coated with 18K gold or rhodium plating for a long-lasting, tarnish-resistant finish.
Q: Will the jewelry fade or tarnish?
A: No! Our jewelry is waterproof, sweatproof, and tarnish-resistant. It’s designed to last for years without losing its shine.
Q: Is the jewelry hypoallergenic?
A: Yes! Our pieces are 100% hypoallergenic and safe for sensitive skin—no green stains or irritation.
Sizing & Fit
Q: How do I find the size of my ring/bracelet?
A: Check our Size Guide within the product description for detailed instructions on measuring your wrist or ring size at home.
Q: What if I order the wrong size?
A: We offer easy exchanges to ensure you get the perfect fit. Contact us within 14 days of receiving your order.
Returns & Warranty
Q: What is your return policy?
A: We offer a 14-day hassle-free return policy. If you're not satisfied, return your item for a refund or exchange. (Item must be unused and in original packaging.)
Q: Do you offer a warranty?
A: Yes! All our jewelry comes with a lifetime warranty. If your piece fades, breaks, or tarnishes, we’ll replace it—no questions asked.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter for exclusive discounts and special offers.
Q: How do I apply a discount code?
A: Enter your discount code at checkout before completing your purchase. Only one code can be applied per order.
Contact Us
Q: How can I reach customer support?
A: Our team is here to help! Contact us via:
📧 Email: info@solentrojewels.com